FEEDBACK

Support

Use one of these tools to get answers or give us your feedback:

  • First, try our feedback forum. You will be able to report bugs, vote or suggest ideas to improve the service.
  • Second, take a look at our Frequently Asked Questions below.
  • If all else fails, don't hesitate to contact us directly.

Frequently Asked Questions

  1. Purchasing and pricing
    1. How much does a tournament/league cost?
    2. Is there a completely free way?
    3. What types of payment do you accept?
    4. Can I pay in another currency, other than Euro?
    5. Does Konkuri invoice?
    6. Can I retrieve and download invoices?
  2. Competition activation
    1. What is the difference between a building competition and an active one?
    2. How can I activate a competition?
    3. Can I change the participants number in an active competition?
    4. If, after activation, I decrease the number of participants, do I get any credits refund?
    5. Can I use an active competition more than once?
  3. Competitions archiving
    1. How does a competition get archived?
    2. What does archiving a competition mean?
    3. Can I reactivate an archived competition?
  4. Profiles management
    1. Can I move competitions from a profile to another one?
  1. Purchasing and pricing

    1. How much does a tournament/league cost?

      See our prices

    2. Is there a completely free way?

      Yes. Take a look at the following table:

      The free way With Konkuri credits
      Profile types Only personal profiles Personal and organizations profiles
      N. of active tournaments/leagues 1 at a time Unlimited
      N. of singles or doubles participants Up to 8 More than 8
    3. What types of payment do you accept?

      Currently we support PayPal. Through PayPal you can use all common credit cards. You can also pay with bank transfer, by moving money from your bank account to PayPal.

    4. Can I pay in another currency, other than Euro?

      No.

    5. Does Konkuri invoice?

      Yes. As soon as the payment has been processed, we will email you an invoice with the data you entered..

    6. Can I retrieve and download invoices?

      Yes. In your profile page you will have your order history, with the purchase data and the links to download the related invoices..

  2. Tournament activation

    1. What is the difference between a building competition and an active one?

      A building competition is meant to let you set up the schedule and the participants. It's free with any number of participants.

        Building competition Active competition
      Dashboard conversation    
      Schedule setup    
      Schedule/results pages  Not visible to public  Visible to public
      Results editing  Disabled  Enabled
      Participants management    
      Competition info    
    2. How can I activate a competition?

      You can activate a competition in 2 ways:
      • Directly inside the competition site ("activate" button inside the green box);
      • In the profile's competitions page ("activate" button on the competition row).
    3. Can I use an active competition more than once?

      No. An active competition can be used only once. This means that once you have entered a quantity of results higher than half of the matches, the competition will automatically switch to "block" mode. A competition in "block" mode will allow you to enter all the remaining results to bring the league to an end, but you won't be able to modify neither the results previously entered, nor the schedule settings, nor the number of participants.

    4. Can I change the participants number in an active competition?

      Sure. You can do it any time as many times as you want, unless you competition has switched to "block" mode (see previous point). If you increase the number, you'll just have to buy additional credits.

    5. If, after activation, I decrease the number of participants, do I get any credits refund?

      No. But you can bring the number of participants back to the initial level any time you want.

  3. Competitions archiving

    1. How does a competition get archived?

      A competition gets archived in 2 ways:
      • Automatically as it is completed (that is when the last result is entered);
      • Manually before the competition ends: go to the profile's competitions page, roll over the competition's name, click on the "archive" button.
    2. What does archiving a competition mean?

      It means that the competition will be stored forever in the "Competitions archive" page of your profile.

      Here are the features of an archived competition

        Archived tournament/league
      Dashboard conversation  Enabled
      Schedule setup  Disabled
      Schedule/results pages  Visible to public
      Results editing  Only already entered results
      Participants management  Only names and connections
      Competition info  Enabled
    3. Can I reactivate an archived competition?

      No. Once a competition has been archived, it can not be reactivated.

  4. Profiles management

    1. Can I move competitions from a profile to another one?

      Yes. Go to the profile's competitions page. Roll over the competition's name, click on "assign profile". Then, choose the new profile.